If you have lost or forgotten your password, you will need to start the process for getting a new password. For security reasons, password access to your personal information will be temporarily blocked until you have created another permanent password. Establishing a password involves three steps. You can do this on the Internet:

Step 1 To create a permanent password, you need a Password Request Code (PRC). Apply for a Temporary Password Request Code (PRC).

Step 2 Wait at least 15 days for your PRC letter to come in the mail.

Step 3 Create your permanent password using the directions in your PRC letter.

Or you can do this by telephone:

. Call 1-800-772-1213.
. Listen carefully to the menu choices and follow the instructions.