Is there any special assistance available on unresolved tax matters which are creating a hardship?
If you are suffering, or about to suffer a significant hardship because of the way Internal Revenue laws are being carried out, you may ask for special help from the IRS' Taxpayer Advocate Program. The Taxpayer Advocate represents your interests and concerns within the IRS by protecting your rights and resolving problems that have not been fixed through normal channels. You can reach that office by dialing (877) 777-4778.
References:
Tax Topic 104, Taxpayer Advocate Service - help for problem situations